Shipping policy

Last updated: October 4, 2026

Thank you for shopping with AlchePharma. All orders ship from our location in Cave City, Arkansas. This policy explains how we process and ship orders within the United States and internationally.

1. Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed.
When your order ships, you will receive an email with tracking information.
Processing may take longer during sales events and holidays. If we cannot ship your order within the time we have told you, we will notify you and give you the option to cancel for a full refund.

2. Shipping within the United States

Where we ship: to addresses in the 50 United States. Some delivery services cannot deliver to P.O. boxes. If that applies to your address, we may contact you.
Rates: shipping charges are calculated at checkout based on the weight of your order and your destination.
Free shipping: orders over $24.95 shipped to the contiguous United States ship free, applied automatically at checkout.
Delivery times: estimated delivery times are shown at checkout. They are estimates, not guarantees, and can be affected by weather and other factors outside our control.

3. International shipping

Where we ship: to the countries offered at checkout.
Rates and delivery times: international shipping charges are calculated at checkout. Delivery times vary by destination, are estimates only, and are often affected by customs processing.
Duties, taxes, and fees: if you order from outside the United States, you, the recipient, are responsible for any import duties, taxes, customs clearance fees, and brokerage fees charged by your country. These charges are not included in our prices or shipping charges, and we cannot predict their amount. Please check with your local customs office before ordering.
Refused or unclaimed shipments: if a shipment is refused, abandoned, or returned because duties, taxes, or fees were not paid or required information was not provided, it may be returned to us at your expense or destroyed by customs. If the shipment is returned to us, we will refund the price of the products once it arrives back with us; original shipping charges and return shipping costs are not refunded. If it is destroyed or abandoned and does not return to us, no refund can be issued.
Import rules: you are responsible for making sure the products you order can legally be imported into your country. We may restrict shipping of certain products to certain destinations.

4. Order tracking

After your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active.

5. Incorrect addresses and undeliverable packages

Please make sure your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable because of an incorrect address, refusal, or failure to collect it, any refund will be reduced by the original shipping cost and return shipping costs, and reshipment will require a new shipping charge.

6. Lost or damaged packages

Damaged packages: if your order arrives damaged, email customercare@alchepharma.com within 14 days of delivery with your order number and photos of the product and packaging. Please keep all packaging.
Lost packages: if your tracking shows delivered but you have not received your package, or your order has not arrived within the estimated delivery window, email us at the same address within 14 days. We will investigate and work with you to resolve it.

7. Policy updates

We may update this policy from time to time. The version posted on our website when you place your order applies to that order.

8. Contact us

AlchePharma
7760 North Saint Louis Street
Cave City, AR 72521
United States
(888) 279-9072
customercare@alchepharma.com