Refund policy

Last updated: October 4, 2026

Returns

We accept returns within 30 days of delivery, and opened products are accepted. To be eligible, items must be in their original packaging, with your order number or proof of purchase.

How to start a return

Email customercare@alchepharma.com within 30 days of delivery with your order number and the items you wish to return. Please do not send anything back until we approve the return. Items sent without approval will not be accepted.
We will reply with the return address and instructions.
Ship the items back to us. We do not provide prepaid return labels. Return shipping is your responsibility and cost. We recommend a trackable service, because we cannot refund items that are lost or damaged in return transit.

Refunds

When we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

Refunds cover the price of the returned items. Original shipping charges and return shipping costs are not refunded, except when the return is due to our error or to a damaged, defective, or incorrect item. If more than 15 business days have passed since we approved your return, please contact us.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 14 days of delivery with your order number and photos, and we will resolve it with a replacement or a refund.

Items that cannot be returned

Clearance items (all clearance sales are final)
Gift cards
Loyalty rewards items
Personal care and beauty products
Perishable goods, such as food
Hazardous or flammable materials

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

International orders

Customs duties, import taxes, and fees are charged by your destination country’s authorities and cannot be refunded by us. See our Shipping Policy for details.

European Union customers

If your order is shipped to the European Union, EU consumer law gives you the right to cancel and return it within 14 days of receiving it, without giving a reason. Our 30-day return policy above applies to all customers, including those in the EU. You bear the direct cost of returning the goods, and we will refund eligible returns within 14 days after we receive the returned items.